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Trips are not being registered (Android)

In order for your trips to register, Hövding Apps notification ‘channel_hovding’ has to be running on your phone. The app also needs permission to access your location and to share your trip data. Please follow the instructions below. (Depending on model and Android version, the phone’s settings may differ slightly from this guide.)


1. Check Hövding’s connection

Open Hövding App. Make sure that your Hövding is connected and that its status is displayed on the apps main screen.

Hövding App guide: Trips are not being registered


2. Check Hövding Apps settings and permissions

(2.1) Tap More in the menu bar. Tap App settings, then tap Data sharing. Make sure that Location is ON, then tap Done.

Hövding App guide: Trips are not being registered


(2.2)
Tap Go to settings, then tap Notifications. Make sure that Show notifications and channel_hovding is ON. Tap the arrow in the top left to go back.

Hövding App guide: Trips are not being registered


(2.3)
Tap Mobile data & Wi-Fi, and make sure that Background data is ON. Tap the arrow in the top left to go back.

Hövding App guide: Trips are not being registered


(2.4)
Tap Permissions, then tap Location. Tap Allow all the time.


3. Check the phones Location settings

Open the Settings app. Tap Location, and make sure that Use location is ON.

Hövding App guide: Trips are not being registered


4. Make sure that ‘channel_hovding’ is running

The notification ‘channel_hovding’ has to run on the phone during your trips (a Hövding icon is shown in the status bar). Open Hövding App if the icon is missing – ‘channel_hovding’ will start and the icon will appear.

NOTE: Bring your phone along when cycling with Hövding. Afterwards, check that the trip has been registered in the app.

Hövding App guide: Trips are not being registered


Last updated: 2021-08-02