Getting started with the Hövding app

Hövding does not connect to the app during setup

Firmware upgrade keeps failing after several attempts

Remove or reconnect a Hövding

Resolve issue with high battery consumption

Getting started with the Hövding app (Android)

1. Download the Hövding app from Google Play
Open Play Store on your phone. Search for the Hövding app by typing “hovding” in the search field, then tap INSTALL.

2. Sign up/log in
Open the app and follow the instructions on your phone to sign up or log in to an existing account.

3. Connect your Hövding 3
Make sure that Bluetooth is enabled on your phone. Tap Settings › Connected devices › Connection preferences › Bluetooth, toggle Bluetooth on. You can now connect your Hövding 3 by following the instructions in the Hövding app.

4. Notifications and location
The Hövding app will ask you for permission to send notifications, and to access your location. Please make sure you allow this, for the app to function properly.

Getting started with the Hövding app (iPhone)

1. Download the Hövding app from App Store
Open App Store on your phone. Search for the Hövding app by typing “hovding” in the search field, then tap GET.

2. Sign up/log in
Open the app and follow the instructions on your phone to sign up or log in to an existing account.

3. Connect your Hövding 3
Make sure that Bluetooth is enabled on your phone. Tap Settings › Bluetooth, toggle Bluetooth on. You can now connect your Hövding 3 by following the instructions in the Hövding app.

4. Notifications and location
The Hövding app will ask you for permission to send notifications, and to access your location. Please make sure you allow this, for the app to function properly

(IMPORTANT: Please make sure that Hövding app always has permission to access your location, to ensure that your trips get logged, and your ICE (In Case of Emergency) contacts get notified in the case of an accident. To do this, tap Settings › Hövding › Location on your phone and choose Always.)

Hövding does not connect to the app during setup (Android)

1. Make sure Bluetooth is enabled on your phone
Tap Settings › Connected devices › Connection preferences › Bluetooth, toggle Bluetooth on.

2. Remove any Hövding 3 already paired to your phone
Tap Settings › Connected devices and look for a device name starting with “HOVD_”. Tap Settings next to the device name, then Forget. (NOTE: You may also want to look for the device under Settings › Connected devices › Previously connected devices.)

3. Restart the Hövding app and connect your Hövding 3
Close the Hövding app completely and then open the app again. Follow the instructions in the app.

If you still cannot connect:
Toggle Bluetooth “off/on” on your phone
Tap Settings › Connected devices › Connection preferences › Bluetooth, toggle Bluetooth off and then back on. (This usually solves minor connectivity issues)

Restart your phone
Switching your phone off and back on usually solves most connectivity issues.

Hövding does not connect to the app during setup (iPhone)

1. Make sure Bluetooth is enabled on your phone
Tap Settings › Bluetooth, toggle Bluetooth on.

2. Remove any Hövding already paired to your phone
Tap Settings › Bluetooth and look for a device name starting with “HOVD_”. Tap ⓘ next to the device name, then Forget This Device.

3. Restart the Hövding app and connect your Hövding 3
Close the Hövding app completely and then open the app again. Follow the instructions in the app.

If you still cannot connect:
Toggle Bluetooth “off/on” on your phone
Tap Settings › Bluetooth, toggle Bluetooth off then back on. (This usually solves minor connectivity issues.)

Restart your phone
Switching your phone off and back on usually solves most connectivity issues.

Firmware upgrade keeps failing after several attempts (Android)

1. Remove your Hövdings pairing to your phone.
Go to: Settings › Connected devices and look for a device name starting with “HOVD_”. Tap Settings next to the device name, then Forget.
(NOTE: You may also want to look for the device under Settings › Connected devices › Previously connected devices.)

2. Uninstall the Hövding app.

3. Install the latest version of the Hövding app from App Store.

4. Open the Hövding app, log in and follow the instructions on the screen.

Firmware upgrade keeps failing after several attempts (iPhone)

1. Remove your Hövdings pairing to your phone.
Go to: Settings › Bluetooth and look for a device name starting with “HOVD_”. Tap ⓘ next to the device name, then Forget This Device.

2. Uninstall the Hövding app.

3. Install the latest version of the Hövding app from App Store.

4. Open the Hövding app, log in and follow the instructions on the screen.

Remove or reconnect a Hövding (Android)

1. Open the Hövding app and tap the gear in the top right corner of the main screen. Tap the waste bin, then tap OK.

2. To reconnect your Hövding (or connect another Hövding), open the Hövding app, then tap Get Started on the main screen. Follow the instructions on the screen.

Remove or reconnect a Hövding (iPhone)

1. Open the Hövding app and tap the gear in the top right corner of the main screen. Tap the waste bin, then tap OK.

2. Open the Settings app, then tap Bluetooth. Find the device name starting with ‘HOVD_’. Tap ( i ) next to the device name, then tap Forget This Device.

3. To reconnect your Hövding (or connect another Hövding), open the Hövding app, then tap Get Started on the main screen. Follow the instructions on the screen.

Resolve issue with high battery consumption (Android)

If your Hövding has a shorter battery life than expected, you need to upgrade its firmware/software using the Hövding app on your phone. After you’ve upgraded your Hövding, it’s important that you remove it from both the Hövding app and your phones Bluetooth devices. You can then reconnect your Hövding. Please follow the instructions below.

1. Download or update the Hövding app
Open the Play Store app and search for ‘hovding’, then tap INSTALL or UPDATE. (If the latest version is already installed, tap OPEN.)

2. Create a user account and log in
(Continue to step 3 if you’re already logged into a user account.)
Open the Hövding app and tap > until you reach the final screen, then tap Sign up. Create an account using Facebook, Google or email. If you choose to register using email, a mail with an activation link is sent to your email address. Tap Log in after you used the activation link.

3. Connect Hövding
(Continue to step 4 if you’ve already connected your Hövding.)
Tap Get Started and follow the instructions on the screen. (Charge your Hövding first if needed, see step 6.)

4. Upgrade Hövdings firmware/software
(Continue to step 5 if you’re not asked to upgrade your Hövding.)
Tap Upgrade and then Start upgrade. Make sure that your Hövding is kept next to your phone during the update. (If the update fails, please try again. If the update fails several times, please reinstall the Hövding app and try again.)

5. Remove or reconnect Hövding
(5.1). Tap the gear in the top right corner of the main screen. Tap the waste bin, then tap OK.

(5.2). To reconnect your Hövding, open the Hövding app, then tap Get Started on the main screen. Follow the instructions on the screen.

6. Charge Hövding
Charge your Hövding using the provided charging cable (or equivalent USB-C to USB-A 2.0 cable). Use an external USB-charger in a wall socket. Charge until Hövdings Back-LED shines with a solid green light. (We can’t guarantee that charging will work properly with other types of chargers/cables, such as USB-C to USB-C cables or laptop chargers.)

Resolve issue with high battery consumption (iPhone)

If your Hövding has a shorter battery life than expected, you need to upgrade its firmware/software using the Hövding app on your phone. After you’ve upgraded your Hövding, it’s important that you remove it from both the Hövding app and your phones Bluetooth devices. You can then reconnect your Hövding. Please follow the instructions below.

1. Download or update the Hövding app
Open the App Store app and search for ‘hovding’, then tap GET or UPDATE. (If the latest version is already installed, tap OPEN.)

2. Create a user account and log in
(Continue to step 3 if you’re already logged into a user account.)
Open the Hövding app and tap > until you reach the final screen, then tap Sign up. Create an account using Apple, Facebook, Google or email. If you choose to register using email, a mail with an activation link is sent to your email address. Tap Log in after you used the activation link.

3. Connect Hövding
(Continue to step 4 if you’ve already connected your Hövding.)
Tap Get Started and follow the instructions on the screen. (Charge your Hövding first if needed, see step 6.)

4. Upgrade Hövdings firmware/software
(Continue to step 5 if you’re not asked to upgrade your Hövding.)
Tap Upgrade and then Start upgrade. Make sure that your Hövding is kept next to your phone during the update. (If the update fails, please try again. If the update fails several times, please reinstall the Hövding app and try again.)

5. Remove or reconnect Hövding
(5.1). Tap the gear in the top right corner of the main screen. Tap the waste bin, then tap OK.

(5.2). Open the Settings app, then tap Bluetooth. Find the device name starting with ‘HOVD_’. Tap ( i ) next to the device name, then tap Forget This Device.

(5.3). To reconnect your Hövding, open the Hövding app, then tap Get Started on the main screen. Follow the instructions on the screen.

6. Charge Hövding
Charge your Hövding using the provided charging cable (or equivalent USB-C to USB-A 2.0 cable). Use an external USB-charger in a wall socket. Charge until Hövdings Back-LED shines with a solid green light. (We can’t guarantee that charging will work properly with other types of chargers/cables, such as USB-C to USB-C cables or laptop chargers.)