Frequently asked questions

For whom

For whom
What head and neck sizes are Hövding certified for?

Hövding is tested and approved for people over the age of 15 with a head circumference of 52-59 cm (20.5-23.2″) and a neck circumference of 32-45 cm (12.6-17.7″). For optimum comfort, we recommend that the neck circumference should be at least 34 cm.

Can children wear Hövding?

No. Hövding is approved for cyclists aged 15 and over.

We would have liked for Hövding to work for kids as well. Because Hövding has been developed with adult stunt persons, it is based on data from the movement pattern of adults. Hövding also uses an activation and deactivation function that might be difficult for children to handle, since they are more spontaneous in their movements.

Cycling with Hövding

Cycling with Hövding
Do I need to download the app to be able to use Hövding?

No, Hövding can be used without the app, but to get the best user experience and possible updates in the future we recommend you to use the app and register your Hövding.

Can Hövding inflate if I don’t fall?

In exceptional cases, Hövding may inflate in incidents that are not considered accidents. A safety margin has been built into the product so that Hövding will more likely react than not (better for Hövding to register one accident too many than one too few). As soon as Hövding is activated, it will compare the cyclist’s movement pattern with the programmed movement pattern 200 times per second. Thousands of tests have been made in order to determine what is a normal cycling movement pattern. Hövding can interpret movements that differ from this pattern as an impending accident and will in such cases inflate in order to protect the cyclist.

How to place Hövding?

Hövding should be placed around your neck with the zipper in front of the neck and with the triangular part resting between your shoulder blades.

Can I use Hövding when riding a moped, skiing, wearing inline skates, skateboarding, etc.?

No. Hövding is only intended to be worn when riding a standard two wheeled bicycle. (Riding a bicycle here refers to cycling in urban environments and on main roads and not extreme cycling such as BMX, off-road cycling, mountain biking and trick cycling.)

Do I have to restrict my movements when wearing Hövding, so as not to trigger the airbag by mistake?

You can move in the same way as you usually do when riding your bicycle.

Your Hövding is designed to protect you while cycling and it must therefore be switched of when you are not cycling. We recommend that you activate your Hövding once you are on your bike ready to take off and deactivate it right before your get off your bike after completed bike ride. When Hövding is deactivated, the airbag can’t inflate.

Can I wear Hövding on any kind of bicycle?

Hövding is designed to be used with two wheeled standard bikes, e-bikes and bikes with small wheels, including folding bikes. Hövding can be used with racer bikes but is ergonomically optimized for a more upright sitting position.

Hövding is not designed or approved to use with special bikes such as monocycles, tandems, BMX bikes, recumbents, cargo bikes, electric kick bikes, Segways etc.

How do I know if Hövding is activated?

You’ll hear a sound and LEDs will light up at the front of the collar to tell you that Hövding is activated. When you deactivate Hövding, you’ll hear a different sound and the LEDs will go out.

How do I activate and deactivate Hövding?
  • Get on your bike.
  • Place the activation tab over the closed zip and press the activation system (male) into the activation system (female) to activate your Hövding. You will hear a signal and the front LED will light up (red briefly during the self-test, then a permanent green light that becomes a flashing green light) to tell you that your Hövding has been activated.
  • Start cycling.
  • When you have finished cycling: first open the activation tab (by removing the activation system (male) from the activation system (female) to deactivate your Hövding. You will hear a signal telling you that your Hövding has been deactivated, and the front LED will go out.
  • Now you can get off your bike.
How do I put a cover on Hövding?

Fit the included basic cover or seasonal cover (sold separately) before first use. Hövding must always be used with either a basic cover or a seasonal cover.

  1. Start by laying the collar in its fully extended position.
  2. Attach the longest zipper on the basic cover, with the zipper on the inside of the collar.
  3. Then adjust the collar to the right size using the adjustment wheel (Boa).
  4. Next, thread the basic cover over the rear casing and connect the other zipper on the outside of the collar.

NOTE: For safety reasons it is not allowed to use modified or self-designed covers. The Hövding covers are tested to work correctly in the event of an accident.

How do I adjust the fit on Hövding?

Adjust the fit using the adjustment wheel (Boa) by turning it clockwise until you get a tight fit directly against the neck during use. For a larger size, pull out the adjustment wheel and stretch Hövding to the desired size. Then lock the adjustment wheel by pressing it down again. Place Hövding around your neck with the rear casing down towards your back (between your shoulder blades) and the zipper centred at the front.

What are the sound and light signals for Hövding?
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The Hövding app

The Hövding app
Why are my trips not registered in the Hövding app?

Hövding 3 and the Hövding app relies on your phones GPS and cellular capabilities to register your trips, you therefore need to bring your phone along during the trip.

(NOTE: Please make sure that Hövding app always has permission to access your location, to ensure that your trips get logged.)

Can I check my Hövding’s battery level in the Hövding app?

Yes. Hövding 3’s battery level is available on the home screen, and as a widget.

How does the ICE (In Case of Emergency) function in the Hövding app work?

If your Hövding 3 should inflate, a two-minute countdown will initiate in the Hövding app. When the timer reaches zero, a message will be sent to your ICE contacts, informing them of your accident and location. If you manually stop the timer within the two minutes, no message will be sent.

How do I start/end a trip in the Hövding app?

When connected to the Hövding app, trips will automatically be logged while Hövding 3 is activated. There is no way to log trips manually.

I don’t bring my phone along when cycling with Hövding, will my ICE (In Case of Emergency) contacts still get notified in case of an accident?

No. Hövding 3 and the Hövding app relies on your phones GPS and cellular capabilities to notify your ICE contacts and provide them with your location in case of an accident.

I don’t bring my phone along when cycling with Hövding, will my trips still register?

No. Hövding 3 and the Hövding app relies on your phones GPS and cellular capabilities to register your trips.

How do I create a warranty claim in the Hövding app?

Open the Hövding app, then tap⋮ › Customer support › Create warranty claim and follow the instructions on your phone.

Can I update my Hövding firmware through the Hövding app?

Yes. Future updates of Hövding 3’s firmware will be made available through the app.

(NOTE: Some updates may be required to be able to continue using the app.)

Why should I register my Hövding?

By registering your Hövding 3 it will be faster and easier to report an accident or create a warranty claim through the Hövding app.

What are the features of the Hövding app?
  • Community: Keep track of your cycling habits and compare them to the Hövding community. See your number of trips, average cycling speed, distance travelled, time spent cycling, and calories burnt.
  • In Case of Emergency (ICE): In the event of an accident, a message will be sent to your ICE contacts, informing them of your accident and location.
  • Device update: Keep your Hövding 3 up to date with the latest firmware version.
  • Data sharing: Share your location data and contribute to the Hövding community, with the long-term goal to make cities safer for cyclists. Share your product data and contribute to improving Hövding’s accident detection system.
  • Device registration: Keep your receipt, device- and contact information in one simple place to receive the best support.
  • Customer support: Get in touch with our customer support, report an accident or create a warranty claim.
Do I have to share my location and product data with you (Hövding Sverige AB)?

No. You can withdraw your consent to share data in the app’s settings. Tap ⋮ › App settings › Data sharing, toggle Location and/or Product logs off.

(NOTE: Sharing your location data contributes to the Hövding community, with the long-term goal to make cities safer for cyclists. Sharing your product data also contributes to improving Hövding’s accident detection system. We respect your privacy and handle any shared data with care, and in accordance with GDPR and Hövding data Policy.)

What are the supported OS versions?

The Hövding app requires Android 8 or later, or iOS 11 on iPhone SE/iPhone 6S or later.

Can I connect my Hövding 1.0 and 2.0 to the Hövding app?

No. Hövding 1.0 and 2.0 does not include the required components to communicate with your phone.

Why is the Hövding app in a different language than my phone?

The Hövding app is available in English, French, German, Danish and Swedish. If your phone is set to any other language, the app will be displayed in English.

Do I need to download the app to be able to use Hövding?

No, Hövding can be used without the app, but to get the best user experience and possible updates in the future we recommend you to use the app and register your Hövding.

Can I sync my cycling/trip data with other apps?

No.

Can I connect more than one Hövding to the app?

No. You can only have one Hövding connected to the app at any given time.

Can I connect my Hövding to more than one phone?

No. You can only connect Hövding 3 to a single phone at any given time. You can however switch between phones by manually pairing your Hövding 3.

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Battery and charging

Battery and charging
Are the battery replaceable?

No.

How do I charge my Hövding?

Always charge the Hövding battery fully (this takes up to two hours). Charge your Hövding 3 by gently open the cover over the USB socket and insert the USB cable supplied into the USB socket on the underside of the cover. Then insert the USB cable into an external charger with a USB port and plug it into a power socket. (The Hövding battery lasts for 14-16 hours of use.) Close the cover of the USB socket when you have finished charging.

How often do I have to charge my Hövding?

Hövding’s battery lasts for 14-16 hours of use.

How long does it take to charge Hövding?

Always charge the Hövding 3 battery fully (this takes up to two hours).

How do I know when the battery in Hövding needs to be charged?

Check the battery level by pressing the function button on the underside of the cover. The rear LED on the underside of the cover then indicates the battery level as follows:

Permanent green light – more than 50% battery life left
Flashing green light – 20-50% battery life left
Permanent red light – less than 20% battery life left

If the battery level is low when you are cycling, your Hövding 3 will emit a pulsating brief audible signal that is repeated every five minutes and an LED signal (soft green light interspersed repeatedly with a red flash).

If the battery level falls critically low when you are cycling, your Hövding 3 will emit 10 low-battery signals in quick succession. After 10 signals, your Hövding will signal that it is being deactivated and will be switched off.

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Hairstyles, headgear, scarfs, etc.

Hairstyles, headgear, scarfs, etc.
Can I wear a shawl or scarf together with Hövding?

Yes, you can. However, it is important that you always keep the area of the split seams free and don’t cover them with fabric. When the airbag is triggered, the pressure splits open the upper and front seams of the collar, allowing the airbag to inflate around your head.

Can I wear a hat or other headgear with Hövding?

A lot of headgears work perfectly with Hövding. For example, knitted winter hats, caps, soft hats and sun hats are no problem to use with your Hövding.

What might impede the airbag’s inflation around your head are big tassels on your cap or big and heavy headgear.

If you are uncertain about a particular hat or kind of headgear, send us a photo at info@hovding.com and we will be happy to advise!

Can I wear a veil with Hövding?

Yes. The veil should always be placed inside Hövding. You must not place the veil lying on top of the collar or folded up on the outside of Hövding so that it covers both Hövding and your head, because it is important that you keep the area above and in front of the split seams free.

Can I wear a turban with Hövding?

It depends on the size of the turban. A large turban might get in the way and impede the airbag inflating around the head.

If you are uncertain, send us a photo at info@hovding.com and we will be happy to advise!

Can I wear any kind of hairstyle with Hövding?

Most hairstyles, such as short-cut, long loose hair or in ponytail, page, braids and smaller updos such as swirls or a small hair knot, work well together with Hövding.

The hairstyles that may impede the airbag’s inflation around your head are very large, rigid or heavy hairstyles such as a stiff and high mohawk, a very large afro and dreadlocks that cannot fit inside the collar when they are loose.

For dreadlocks: Measure with measuring tape around the neck and dreads. If neck including dreads has a circumference of less than 45 cm, you may use Hövding.

If you are uncertain about a hairstyle, send us a photo at info@hovding.com, and we will be happy to advise!

I wear glasses. Can I use Hövding?

Yes.

Can I wear an ordinary cycle helmet or other head protection with Hövding?

No.

Can I use headphones or a headset with Hövding?

Small in-ear headphones can be used with Hövding. For safety reasons, cycling with headphones is however not recommended, as there is a risk that you will not hear signals from the traffic or signals emitted by Hövding.

Can I wear a sweater or jacket with a hood together with Hövding?

Yes. You can either wear the hood down underneath Hövding, or up over your head inside Hövding if it is a thinner hood. You must not wear the hood lying on top of Hövding or up over your head outside your Hövding. When the airbag is triggered, the pressure splits open the upper and front seams of the collar, allowing the airbag to inflate around your head. Because of this it is important that you always keep the area of the split seams free.

Can I wear earrings with Hövding?

Small earrings, such as studs or pearls, are fine. However, if you have big, dangly earrings, we recommend taking them off while you are riding your bike. Otherwise there is a risk they will come flying off if the airbag deploys. Big rings in your ears, where the ends are joined together, we also recommend taking of, as it may be painful if they are struck by the airbag.

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Collar and cover

Collar and cover
How much does Hövding weigh?

800 grams

Can I glue or sew things onto the fabric of the collar or cover?

No, that might damage the airbag inside. We conduct thorough tests on each of the products we produce to ensure the functionality. We cannot guarantee the functionality of the Hövding if any changes to the collar or shell are made.

Can I sew my own cover and use that with the collar?

No. The functionality stated is only guaranteed with the original covers.

What do I do if the collar gets dirty?

The collar can be cleaned carefully with a damp cloth. The cover can be washed according to the washing instructions shown on them.

How waterproof is Hövding?

Hövding can be worn in the rain, but it should not be washed or immersed in water. The removable covers are washable. The collar can be cleaned carefully with a damp cloth.

How flexible is Hövding? Can I pack it down tightly?

Hövding 3 can be folded up and placed in your bag.

How do I put a cover on Hövding?

Fit the included basic cover or seasonal cover (sold separately) before first use. Hövding must always be used with either a basic cover or a seasonal cover.

  1. Start by laying the collar in its fully extended position.
  2. Attach the longest zipper on the basic cover, with the zipper on the inside of the collar.
  3. Then adjust the collar to the right size using the adjustment wheel (Boa).
  4. Next, thread the basic cover over the rear casing and connect the other zipper on the outside of the collar.

NOTE: For safety reasons it is not allowed to use modified or self-designed covers. The Hövding covers are tested to work correctly in the event of an accident.

How do I adjust the fit on Hövding?

Adjust the fit using the adjustment wheel (Boa) by turning it clockwise until you get a tight fit directly against the neck during use. For a larger size, pull out the adjustment wheel and stretch Hövding to the desired size. Then lock the adjustment wheel by pressing it down again. Place Hövding around your neck with the rear casing down towards your back (between your shoulder blades) and the zipper centred at the front.

Can I wear Hövding without a cover?

Hövding 3 must always be used with either the base cover supplied or a seasonal cover.

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In the event of an accident

In the event of an accident
Can I still use my Hövding once the airbag has been deployed?

If your Hövding has been in an accident, it cannot be used again.

If your Hövding has been deployed, please contact us. In some cases, the accident data recorded in the black box inside the collar can be interesting and valuable to us in our on-going development work.

Will my insurance pay for a new Hövding?

Some insurance companies will after an accident cover the cost of a new Hövding (minus the excess) through your home contents insurance. Contact your insurance company to check how they would handle your case.

In most countries, there is a Crash Replacement Program that offers a discount, ask your retailer for more information.

Travel with Hövding

Travel with Hövding
Can I bring my Hövding onboard an aircraft?

In accordance with the applicable transport regulations and transport classification of Hövding, it is not allowed to bring Hövding as hand luggage or checked baggage when flying. What you can do is to contact a suitable transport company that can help you transport goods by transport classification UN 2990. Click here to show our own declaration that certifies Hövding’s classification.

How flexible is Hövding? Can I pack it down tightly?

Hövding 3 can be folded up and placed in your bag.

Service and maintenance

Service and maintenance
How durable is Hövding?

The durability of Hövding depends on how much it is being used.

Usually the fabric on the collar has the shortest lifespan. You will notice this through visible outer wear, such as cracked seams, broken zippers or holes in the fabric. Such wear means we can no longer guarantee your Hövding is working properly.

The component with the second shortest lifespan, is the battery. It can be charged 300 times, before its capacity gradually decreases. You will notice this by the battery life gradually shortening.

All other components in Hövding have a significantly longer lifespan than the battery. This is a conscious choice we made, to ensure that you would always be safe with your Hövding.

If you need help determining whether your Hövding is worn out or not, please contact our Customer Service at info@hovding.com.

Can I replace the battery or other parts if they break?

No. If your Hövding is broken, please fill out our complaint form here.

Environment and recycling

Environment and recycling
How should I recycle Hövding?

An inflated Hövding should be recycled as electronic waste at your nearest recycling centre. Hövding contains a battery and electrical and electronic components that must be separated as part of the recycling process. Please note that you should never try to dismantle a by Hövding yourself! Even if it is deactivated (turned off), Hövding still contains active airbag components. A worn out Hövding that hasn’t inflated needs to be recycled by us. For us to send you a return label we kindly ask you to complete our complaint form here.

What environmental criteria does Hövding comply with?

The product complies with the EU directive RoHS (Restriction of the use of certain hazardous substances in electrical and electronic equipment) 2002/95/EC, the collection and recycling of such equipment in European Directive 2002/96/EC, the Packaging and Waste Directive 94/62/EC, and the EU regulation REACH (Registration, Evaluation and Authorisation of Chemicals) EG 1907/2006.

Other questions

Other questions
Is Hövding available outside of EU?

We have chosen to focus on the European market for now. Hövding is CE marked after undergoing an extensive process for approval by SP Technical Research Institute of Sweden. CE marking is required for a cycle helmet to be able to be sold in Europe and certifies that the helmet complies with the requirements laid down in the EU Directive for personal protective equipment. We haven’t, by our own choice, looked into other certifications yet but hopefully in the future Hövding will protect cyclists outside Europe as well, but we can’t say if or when this will be.

Since Hövding is CE marked only we are not able to sell or ship outside of Europe nor are we able to support you or your Hövding if you reside outside of Europe. We don’t recommend anyone using it outside of Europe since it is CE marked only and not approved for other markets.

Has there been any incidents where Hövding has not inflated as it should?

During the years that Hövding has been used, we have had a few incidents where we received information regarding charged, activated and correctly used Hövdings that did not inflate upon accident. If such an event occurs, the incident is always thoroughly investigated.

What is the difference between Hövding 2.0 and 3?

The new features of Hövding 3 are:

  • Bluetooth for smartphone connection
  • Size adjustment for optimum fit
  • New activation for clearer communication with the user
  • USB-C connection in accordance with industry standard
  • Louder signals for better alerts in traffic
  • New airbag system
  • Ergonomic changes
  • Thinner
  • Better overall comfort
  • The rear is shaped for better comfort
Tutorial

How to use Hövding

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Tutorial

How to fit a cover

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Stuff you should know

Charge your Hövding

Charge your Hövding by open the cover over the USB socket and insert the USB cable into the USB socket.

Battery check

Check the battery level by pressing the function button on the underside of the cover.

Hövding 3 split seams

Split seams

It is important that you always keep the area of the split seams free and don’t cover them with fabric.

Serial number

The serial number consists of the letter “M” followed by 9 digits, as shown on the photo.

Hanger

Use the hanger inside of the collar, to hang up your Hövding when it is not in use.

Guide

Sound and light signals

Hear more
Guide

The Hövding App

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